With the Performance & Reporting Plan or the Unlimited Support Plan, you’re able to request minor tweaks to your website. From CSS tweaks to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.
This might include content edits, theme or style adjustments, installing and setting up new plugins, configuring forms, troubleshooting an issue, plugin research, WooCommerce help, image cropping, general WordPress questions and much more.
Typical request that are not included would be graphic design work, SEO strategy, analytic consulting, writing copy for posts or pages, writing or providing copy for policy pages, interacting with 3rd party vendors, working with 3rd party platforms (i.e. MailChimp, Stripe, Google Analytics, etc.), creating or developing custom plugins or themes, creating email accounts or new email addresses, purchasing plugins or other licenses.
In the end, if you are not sure, just ask. If it is not covered or we estimate a task will take more than 30 minutes, we will let you know so you can decide how best to move forward. We do offer one-off tasks to help clients resolve more complicated request. Once we troubleshoot the problem, we can let you know what your best options are.
You can make a request directly from your website. We’ve put together a short video demonstrating how it works:
If you need further assistance, feel free to reach out via email or send us note.