Managed WordPress Hosting

Finally. WordPress hosting that doesn’t bite.

Any of this sound familiar?

  • Time-consuming level 1 (L1) tech support with limited results.
  • Long waits before you’re transferred to someone who can actually help.
  • Unwanted upsells after hours of dealing with frustrating support.
  • A lead or existing customer alerts you to potential malware on your site.

Discover fast, secure, worry-free managed WordPress hosting with expert support. It does exist.

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Watchdog has provided us with a much needed personal touch I didn’t even realize we were missing before. We’ve been stoked with the level of service, performance and security provided by Watchdog.

Julie Urbanski

Co-Founder, Team RunRun

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Solution 1: Secure Hosting

Our Secure Hosting provides the leg up you need to keep your website running smoothly and securely.

Is this solution right for you?

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About You and Your Business

You gain new leads from your business website but you don’t run ecommerce (i.e. WooCommerce) or membership plugins and you don’t require more than 10GB of storage.

You like knowing your website is being monitored and will proactively be kept online. You also appreciate having a friendly point of contact available to provide expert hosting support if needed, even if not 24/7. (See our Limited Business Hours disclaimer for more info.)

Security is extremely important to you. You want any malicious activity to be monitored and blocked. If malware is discovered, you’d like it to be removed before it causes issues with your site, search engine ranking, or loss of customer trust. If your website is running any vulnerable software (outdated WordPress version or insecure plugins), you’d like to be made aware as soon as possible to take any appropriate action.

You want an SSL certificate installed by default and not have to monitor it for expiration. Even though you’re not selling anything directly on your website, you understand that Google and other search engines take it into consideration when ranking your website.

In case something drastic happens, you want your website to be backed up daily to an offsite server, encrypted, and available for the past 90 days.

You don’t need cPanel access to manage any of the aspects of the hosting yourself.

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Friendly expert support

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Malware monitoring

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Malware remediation

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Vulnerability checks

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SSL configured by default

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Daily encrypted backups

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24/7 access to support

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Ecommerce website

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Membership website

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cPanel access

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Solution 2: Business Hosting

Level up your business with extra support and additional contingency efforts for enhanced comfort.

Is this solution right for you?

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About You and Your Business

You want all the features offered in the Secure Plan but aren’t sure it goes far enough for your business and what you need.

Your website is the backbone of your business, so you’d feel more comfortable with a team of L3 engineers to keep everything running who are available 24/7 for any necessary support. You like the idea of working with a small, agile company, but want a contingency plan in place to ensure the smooth running of your website even in the case of a “hit-by-bus” event.

Your website either utilizes an ecommerce plugin, membership plugin or both. Either way, it’s rather large and takes up more than 10GB of storage. You’d also like to have cPanel access.

Ideally, you’d really prefer to not worry about restrictions to how much traffic or bandwidth your website is using and be able to consume what you need to run your business efficiently.

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24/7 access to friendly expert support

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Malware scanning and remediation

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Vulnerability checks

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SSL configured by default

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Daily encrypted backups

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Ecommerce or membership website

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cPanel access

We switched to Watchdog Studio’s managed platform after a disastrous attack on a larger corporate ISP where we were really left hanging out to dry. What a relief! They are thorough in the monitoring of our account and prompt in responding to questions or concerns. Working with Watchdog Studio, I can relax about the tech side knowing it is in good hands, so I can keep my attention focused on my clients, where it needs to be.

Tasha Beuchamp, MSc

Elder Pages Online, LLC

Compare WordPress Hosting Solutions

Secure Hosting

$35

Websites: One (1)

Storage: 10 GB

Visitors: Unmetered

Bandwith: Unmetered

Malware Scanning: Daily

Malware Removal: Included

SSL Certificate: Included

Offsite Backups: Daily

Backup Retention: 90 Days

Website Vulnerability Checks: Weekly

Staging Site: Included Upon Request

White Glove Migration: Included

Hosting Support: Limited (see details)

Site Level Support: Not Available

Ecommerce Website: Not Supported

Membership Website: Not Supported

Multisite Website: Not Supported

Business Hosting

$60

Websites: One (1)

Storage: 50 GB

Visitors: Unmetered

Bandwith: Unmetered

Malware Scanning: Daily

Malware Removal: Included

SSL Certificate: Included

Offsite Backups: Daily

Backup Retention: 90 Days

Website Vulnerability Checks: Weekly

Staging Site: Included Upon Request

White Glove Migration: Included

Hosting Support: 24/7

Site Level Support: Best Effort

Ecommerce Website: + $25/mo

Membership Website: + $25/mo

Multisite Website: + $20/subsite

I trust all my client websites in the capable hands of Watchdog Studio. The hosting is reliable, with excellent features and exemplary service. The relief I feel knowing that they are keeping an eye on the servers, and will jump into and handle any issue is worth every dollar.

Ben Klocek

Bracia Design

Frequently Asked Questions

Why should I trust Watchdog Studio with my website hosting?

Our primary goal, the reason we offer the services we do, is to take the frustration out of EVERYTHING related to running your website. If we’re not doing exactly that, you can let Justin Korn, our founder and Head Watchdog, know directly and he’ll work with you to come up with a solution. If, at the end of the day, you are not getting value from our services, you are free to move on, no harm no foul. But, we hope it doesn’t come to that.

  • We watchover and care for each client site as if it were our own
  • We’ll keep you in the loop and up-to-date, but never burden you with more information than you need.
  • We’ll make sure you understand our answers when you reach out to us for questions, concerns, and support.
  • We’ll provide you with practical and actionable advice and never recommend more than you need.
  • We never try to upsell you on services you don’t need. We might mention or suggest a possible add-on service based on a conversation we’ve had with you or an issue/opportunity we’ve seen on your website, but we’ll never push it.
  • We’ll always follow through on what we promise.

 

How do I get support when I need it?

Support is provided by email.

At this time, we are not big enough to efficiently provide live chat or phone support for either of our hosting options. If you require either, we totally understand and would recommend either Kinsta or WP Engine for reliable WordPress hosting.

If you decide to move forward with another hosting provider, we can still provide you support and watch over the health and security of your website with one of our website management options.

What type of response times should I expect from support?

In general, during business hours, you should expect to get an initial response within 2 hours for general questions, and for low/medium tiered issues.

Our Advanced Hosting option comes with an initial response time, 24/7, of 2 hours for any high level issue and 15 minutes for critical level issues.

Note, our Secure Hosting has limitations to support. More details can be found here [link].

What do you mean by “unmetered” visitors or bandwidth?

Most (if not all) of the big name hosting companies put arbitrary limits on the number of visitors or how much network data (bandwidth) can be utilized by your account over a billable month. The most common reason for doing this is to create tiers and force websites with more traffic to pay more – the assumption being, those websites are generating more business and can afford to pay more. However, the direct cost of hosting a website on a server that has 5k visitors every month vs a website, on the same server, that has 100k visitors every month is negligible.

Because of this, we’ve decided not to bill our clients based on these metrics. Instead, we’ve built out our servers and structure in a way that allows us to expand as necessary as we bring on more clients rather than based on each individual client.

What happens if my website gets hacked?

We clean it up!

When a hack is detected by our scanners, our system will attempt to automatically clean the infection and notify us if any issues with the removal are detected.

Can I migrate my website to your hosting if my existing website is currently hacked?

Before signing up for our hosting, you’ll need to sign up for a Website Management plan, which, once you are signed up, can handle the clean up of your website.

After we determine  your website is clean, go ahead and add our hosting to your subscription and we can get your website migrated over to our servers.

What is considered a vulnerability when you perform a "vulnerability check"?

Our checks utilize the WPScan API to check if anything being used to run your website has a currently known security vulnerability.

If something is found, we send you an alert letting you know exactly what is affected with a link to more details so you can take the appropriate actions.

Where are the backups of my website stored?

We store backups in a few different places. Generally, we have backups stored on AWS  serverse and/or using Wasabi storage.

Can I host a non-WordPress website with you?

Our stack and engineers are 100% focused on WordPress, so you’ll get the most “bang for your buck” when hosting your WordPress website with us. That said, we can handle non-WordPress based sites with our Business Hosting solution if needed.

Why is your hosting better than [name another hosting provider]?

Almost all of the hosting providers out there are providing the same thing: support, backups, security, etc. etc. etc. To most, each customer is a number appeasing the bottom line, to stockholders, whatever.

Our customers are not “just” another customer. Each one helps us keep our family fed, the lights on and the mortgage paid. Because of this, we care deeply about each of them and will address any issues as if it were an issue with our own website.

We’re small and nimble, but have the resources in place to keep the lights on if a disaster were to happen (aka Justin, gets hit by a bus, or wins the lottery), so we can operate like the big boys.

Beyond that, it gets a bit technical, but you asked.

The larger companies find ways to restrict and limit their accounts based on arbitrary details in order to push customers to the next tier. It might be limiting the number of PHP workers, the amount of bandwidth or visitors an account can have in a given month, if you wear white tennis shoes, etc. We don’t do any of that.

We run large servers with maximum PHP single thread performance. Because we run such large servers (16 cores or greater, and 64GB of memory or more), we have the overhead available when our customers’ websites need it. This works out to be way more performant than having several smaller servers. We used to think that having several smaller servers was better, but it doesn’t work out. Yes, this means your website will likely share the same server with more websites in the end. But, we’ve been doing this for awhile and having smaller servers with less sites on each is not going to perform as well as a large server.

Additionally, at least on our Business Hosting option, we’re running LiteSpeed Enterprise (LSE). Most of the Managed WordPress hosting providers still currently use NGINX to run their web servers and those that have started offering LiteSpeed are generally running Open LightSpeed (OLS). LiteSpeed, either Open LightSpeed (OLS) or LSE, has been documented to be more performant than NGINX and Apache and LSE has a ton more features over OLS, particularly around caching and optimization.

Do you offer discounts if I have more than one website?

No, sorry.

Each hosting plan covers one website. If you have more than one website, you will need to add a plan for each website you need hosted.

Can I cancel anytime?

Absolutely.

If your tail is not wagging 100 mph because you are not happy with the service we are providing you, we don’t want you to be forced to stick around. We hope you will reach out and express your frustration, concerns or issues first so we can try to fix it and make it right, but you are welcome to cancel your subscription at any time.

Please be sure to reach out to us BEFORE canceling so we can work with you to migrate your website to a new provider if needed. We are happy to help you find your website a new home while you are a customer. Once you officially cancel your account, it will become much more difficult to assist you and get your website migrated to a new host.

Justin is a dream to work with. He’s speedy, creative, and best of all a great communicator. With my website in Justin’s capable hands, I can focus on making my podcast and rest assured knowing that all site issues will be taken care of.

Hillary Frank

Longest Shortest Time

Compare Managed WordPress Hosting Solutions

Secure Hosting

$35

Websites: One (1)

Storage: 10 GB

Visitors: Unmetered

Bandwith: Unmetered

Malware Scanning: Daily

Malware Removal: Included

SSL Certificate: Included

Offsite Backups: Daily

Backup Retention: 90 Days

Website Vulnerability Checks: Weekly

Staging Site: Included Upon Request

White Glove Migration: Included

Hosting Support: Limited (see details)

Site Level Support: Not Available

Ecommerce Website: Not Supported

Membership Website: Not Supported

Multisite Website: Not Supported

Business Hosting

$60

Websites: One (1)

Storage: 50 GB

Visitors: Unmetered

Bandwith: Unmetered

Malware Scanning: Daily

Malware Removal: Included

SSL Certificate: Included

Offsite Backups: Daily

Backup Retention: 90 Days

Website Vulnerability Checks: Weekly

Staging Site: Included Upon Request

White Glove Migration: Included

Hosting Support: 24/7

Site Level Support: Best Effort

Ecommerce Website: + $25/mo

Membership Website: + $25/mo

Multisite Website: + $20/subsite