WordPress Website Management Services

Stop worrying about your website and get back to business.

Your website is a great source of new leads and sales. Even if you are not “selling” directly from your website, its main purpose is to position your business as a place potential customers can trust.

When was the last time you looked under the hood of your website? Is it secure and up to date?

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Watchdog has provided us with a much needed personal touch I didn’t even realize we were missing before. We’ve been stoked with the level of service, performance and security provided by Watchdog.
Julie Urbanski

Co-Founder, Team RunRun

Peace of mind by design

Your website is a critical part of your business. You deserve a reliable partner who understands your business needs and wants to help.

Keeping your website running in tip-top shape requires regular maintenance. Just like taking care of a car, you will want to take it to the car wash every so often and, roughly every three months, take it to the mechanic for a check up and oil change. Regular upkeep of your website will avoid breakdowns and keep it running smoothly.

Our team of WordPress experts work proactively to keep your website secure and are dedicated to providing a level of personalized care and support that you simply won’t get anywhere else.

Our website management options are specificially design to:

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Give you peace of mind with visually validated updates, daily backups, and website error monitoring.

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Reduce your level of stress by including malware protection and remediation.

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Take back your time by providing you access to 24/7 website support and content edits.

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Empower you with guidance and advice from our WordPress experts.

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Allow you to refocus on your business while we handle all of your critical website needs.

From the start, Watchdog Studio has been extremely communicative, thorough, and prompt. They install updates and patches as soon as they are available, and hiccups with my site are quickly solved. The expense has been well worth the peace of mind.
Andrew Skurka

andrewskura.com

What does total website peace of mind look like?

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WordPress Updates with Visual Validation

It seems like every day the updates notice is lit up on your dashboard with new plugin updates pending to be installed. You know keeping up with these updates is important for the security of your website. So, you keep your fingers crossed as you click “Update now” and hope nothing breaks.

Our Visual Validator takes the stress out of performing regular WordPress updates. Each time your website is updated, screenshots of up to 20 pages will be taken before the updates are applied. After the updates are complete, our Visual Validator will compare new screenshots with the old ones to ensure your website still looks perfect.

If a visual discrepancy is detected, our team of experts will be notified to review and resolve the issue.

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Hacker Protection and Malware Remediation

Unfortunately, there are bad actors in the world and it’s not uncommon for most websites (big and small) to be targeted by automated hacking attempts on a regular basis. Hackers are looking for any weakness they can exploit.

Why spend your day worrying about the security of your website when you should be focussing on running your business?

Our complete security solution is structured to offer you foolproof protection so you don’t need to be concerned with yours, or your customers’ security. We conduct daily automated deep scans to detect any malware, anti-viruses, or malicious code on your clients side. To further protect the foundations of your site, our malware specific scans find any lingering WordPress malware that other scans don’t detect.

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Reliable Daily Offsite and Encrypted Backups

Backups are like insurance, you want as much of it as you can afford.

Hopefully, your website hosting provider is already creating backups of your site. But, is that enough? Are you regularly running through a restoration practice to make sure those backups work and are not corrupt? What would happen if your hosting provider went completely offline?

To avoid any chance of data loss, having a recent working backup is critical. To be doubly sure, we backup your website files and the database every day to two different off-site locations. Both sets of backups are encrypted and stored for 90 days. Our backups are performed incrementally so your customer experience doesn’t suffer from slow performance.

When the unthinkable happens (or you just want to migrate to a new hosting provider), we can have your website back up and running in no time!

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Team of WordPress Support Experts Who Care

You don’t have the time or resources to be a WordPress expert yourself. Wouldn’t it be great to have a team of experts you trust on hand to implement content changes, make code adjustments, or help get you out of trouble?

Our team of professionals are here for you. Just send an email with your request and we’ll take care of it!

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Vulnerable Plugin Checks

New security threats in plugins are detected every day at any time. As an extra precaution, we utilize the WPScan Vulnerability Database to notify us, in near real time, if any of the plugins installed on your WordPress website are vulnerable. If a new critical threat is detected, we’ll be sure the update is applied to your website within 48 hours of us being notified.

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Maintenance Dashboard So You’ll Always Be in the Know

All of the behind-the-scenes maintenance activity will be made accessible and on demand from your WordPress dashboard. We want you to know all of the value you are getting without ever having to ask!

Within your dashboard, you will have access to update logs complete with visual test results, as well as backup and security scan logs. We don’t want you to worry about updates breaking your website, so consider this an easy way of checking in so you can rest assured that your website is running smoothly.

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Abandoned Plugin Reviews

Plugins are what make WordPress so powerful. There are thousands of readily available plugins to install and expand the functionality of your website. Unfortunately, developers abandon their pet projects all the time leaving these plugins vulnerable to security issues and potential future compatibility issues. Even worse, there is currently no system in place to notify you when a plugin is no longer being maintained. So, we’ve created one exclusive for our clients.

Every month, our scanner detects any plugins you have installed from the WordPress repository that have not been updated in over a year. If any are detected, an email is sent letting you know.

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Database Cleanup

You may not realize it, but your website is only as good as the database that supports it. The database stores a huge amount of information. Some data is necessary for an efficient customer experience, such as user information, comments and posts. Other data can slow your website down like SPAM, auto-saves, and posts lingering in the trash. Knowing what to remove can keep your website performant and optimized.

Our regular database cleanup will take the guesswork out of what stays and what goes, targeting data that could be slowing your site down and removing it permanently.

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Code Level Error Monitoring and Remediation

WordPress plugins and themes can generate errors that are often missed because debug mode is typically turned off in WordPress (for good reasons). However, these errors could be causing functionality to not work properly or be a precursor to bigger issues in the future.

With our 24/7 Team Coverage, we will monitor for these errors and automatically create a ticket for our team to look into and attempt to fix it for you. If the issue can’t be resolved, we’ll provide you a report on what the error is, what is causing the error, how critical it is and what our recommendations are to be sure your website continues to run smoothly.

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AdHoc Site Support

Get bonus peace of mind knowing you have full access to our team for one-off WordPress support covering anything you might need that is not covered by your selected plan. If it’s for content changes, code changes, or just consulting, we have you covered! Requests start at a discounted rate of $125 per request.

Note, ad hoc support is not available 24/7.

I go to Watchdog Studio for everything. In fact, I try not to use anyone else. They are professional, patient, easy to work with, fast, and their work is impeccable.

Katie Barcelona

katiebarcelona.com

Website Management Options

Base Coverage

$99

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Visually Validated WordPress and Plugin Updates

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Website Application Firewall (WAF) for Added WordPress Security

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Daily Security Scans

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Malware Cleanup

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Daily Off-Site and Encrypted Backups

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Daily Vulnerable Plugin Checks

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Monthly Abandoned Plugin Reviews

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Regular Database Cleanup

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Monthly Website Performance Report

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Maintenance Dashboard

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White-glove Website Migrations

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WordPress Guidance and Advice

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24/7 Team of WordPress Experts

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Unlimited WordPress Support and Edits

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Code Level Error Monitoring with Remediation

24/7 Unlimted Team Coverage

$299

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Visually Validated WordPress and Plugin Updates

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Website Application Firewall (WAF) for Added WordPress Security

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Daily Security Scans

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Malware Cleanup

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Daily Off-Site and Encrypted Backups

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Daily Vulnerable Plugin Checks

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Monthly Abandoned Plugin Reviews

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Regular Database Cleanup

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Monthly Website Performance Report

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Maintenance Dashboard

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White-glove Website Migrations

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WordPress Guidance and Advice

Base Coverage Plus...

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24/7 Team of WordPress Experts

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Unlimited WordPress Support and Edits

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Code Level Error Monitoring with Remediation

Watchdog Studio is thorough in their monitoring of our account and prompt in responding to questions or concerns. I can relax about the tech side knowing it’s in good hands, so I can keep my attention focused on my clients, where it needs to be.
Tasha Beuchamp, MSc

Elder Pages Online, LLC

Frequently Asked Questions

Why should I trust Watchdog Studio with my website management?

Our primary goal, the reason we offer the services we do, is to take the frustration out of EVERYTHING related to running your website. If we’re not doing exactly that, you can let Justin Korn, our founder and Head Watchdog, know directly and he’ll work with you to come up with a solution. If, at the end of the day, you are not getting value from our services, you are free to move on, no harm no foul. But, we hope it doesn’t come to that.

  • We watchover and care for each client site as if it were our own
  • We’ll keep you in the loop and up-to-date, but never burden you with more information than you need.
  • We’ll make sure you understand our answers when you reach out to us for questions, concerns, and support.
  • We’ll provide you with practical and actionable advice and never recommend more than you need.
  • We never try to upsell you on services you don’t need. We might mention or suggest a possible add-on service based on a conversation we’ve had with you or an issue/opportunity we’ve seen on your website, but we’ll never push it.
  • We’ll always follow through on what we promise.

 

What are “visually validated” updates? Why should I care?

Have you ever performed updates to WordPress core or a plugin that caused something to visually change on our website and not been aware of it until it was brought to your attention by a client or potential customer?

This won’t happen when your website is under our watch.

When visually validating any update made to your website, the following happens:

  1. A screenshot is capture on up to 20 pages of your site
  2. Updates are applied
  3. New screenshots are captured and compares them to see if anything looks different
  4. If changes are detected, our engineers are alerted and will resolve the issue

Since every website is unique, within your Maintenance Dashboard, you will have the ability to customize which 20 pages are compared during this process.

If my website breaks due to an update, will you fix it?

You bet! You signed up with us so you don’t have to worry about these things, right?

If an update caused the issue, we’ll investigate further and possibly restore to a previous version of that plugin or WordPres core before the issue was introduced.

That said, sometimes issues are introduced by another person working on your site. In such a case, unless they are able to provide details on exactly what they did to cause the issue, it’s sometimes really hard to pinpoint what happened.

Additionally, some plugins and themes become abandoned and the developers no longer maintain the code or keep them up-to-date. Since updates are no longer being provided, these plugins and themes could potentially cause conflicts with other plugins and/or themes on your website. If this happens, we can’t fix code within those plugins or themes and will suggest removing them from your website and finding a replacement.

What happens if my website gets hacked while under your care?

We clean it up!

When a hack is detected by our scanners, our team will be notified and we’ll immediately start sniffing out the hack and removing any malware from your site. Details of the found vulnerability will also be located in your Maintenance Dashboard under the security scans tab so you’re never in the dark.

Can I sign up if my website is already hacked?

Yes!

There aren’t very many, if any, companies out there that will take on your website unless you pay $500+ to first get your website cleaned up.

Not us, we’re eager to help!

If you find out your site has been hacked and need to start a website management plan immediately, sign up for either of our coverage options. Once your website is connected to our maintenance system, our scanner will alert our team of the issue and we’ll get to work cleaning it up.

Once your website has been verified clean, we can then optionally migrate your website to our managed WordPress hosting platform for even deeper security to ensure we keep future risk at bay.

We also offer WordPress Security Audits which inlucde malware remediation.

Is the 24/7 Unlimited Team Coverage really 24/7 and truly “unlimited”?

Yes and yes!

When you choose our 24/7 Unlimited Team Coverage, our team of experts around the world are standing by ready to help you, 24 hours a day, 7 days a week.

You get unlimited 30-minute tasks on the coverd website. While tasks are limited to 30-minutes, there is no limit on how many requests you can submit.

What kinds of things does the 24/7 unlimited team do (or not do)?

Anything you can throw at them that takes 30-minutes or less and can be handled within the admin panel of your WordPress site is covered.

Here are some examples of what you could have us do for you:

Content Edits:

  • Publishing blog posts and new pages from provided documents
  • Adding, removing or editing text on posts, pages, products, etc.
  • Uploading a provided image and adding it to a page
  • Cropping or resizing images within the WordPress dashboard
  • Adding keywords, titles, snippets, etc. to your SEO plugin
  • Modifying menu items
  • Configuring pop ups, notification bars or slid-in features based on provided text, images and examples
  • Create image galleries
  • Edit page URLs
  • Add, remove or edit users
  • Upload PDF documents
  • Adjust widgets

Settings Adjustments:

  • Update theme options
  • Add redirects
  • Add, remove, or edit form fields
  • Edit templates made from visual editors such as Beaver Builder, Elementor, or Divi
  • Install and configure plugins

Other In-Scope Requests:

  • Custom CSS / JS
  • Perform search and replaces
  • Adding code snippets utilizing WordPress hooks
  • Performance related adjustments based on GT Metrix reports
  • Minor troubleshooting involving plugin and theme compatibility issues
  • Installing tracking codes (i.e. Google Analytics)
  • Testing contact forms and checkout workflows

Similarly, here are a few examples of things NOT covered by our 24/7 Team Coverage:

  • Graphic design changes (things like creating graphics or editing images beyond simple resizing or cropping)
  • SEO or Analytics strategy, review or consulting
  • Writing or providing copy for posts, pages, products, etc.
  • Host-related optimization
  • Purchasing plugins, license keys, or extensions
  • Build-outs and plugin or theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom coding a new plugin to provide new functionality)
  • Interacting with third-party vendors, including the website hosting provider, email providers, a plugin or theme’s support team, etc.

In the end, you can always ask. No matter the request, we’ll help point you in the right direction!

What is “WordPress Guidance and Advice” and how is it different from what the 24/7 Unlimited Team Coverage includes?

We wanted to be sure all of our clients, even those on the Base Coverage plan, had someone they could look to for help if needed.

With our Base Coverage plan, you’ll be able to send 1 – 2 basic questions to us via email every month. Inquiries could be about a plugin you’re considering installing or an error you keep seeing. Anything you might have a question or concern with, we’re happy to review and provide the best answer for your situation.

To note, guidance and advice support is not available 24/7 and does not include research, troubleshooting or site edits or changes.

Do you offer phone support?

In short, no.

If we feel a request, question or otherwise requires a phone call, we will request you schedule a call with us.

The reason for this is due to our time being strategically scheduled for the tasks at hand everyday. Taking care of dozens of websites, responding to dozens of requests each day, and keeping our servers finely tuned takes some serious focus. Being interrupted by phone calls would cause our response times to increase dramatically, maintenance tasks would get forgotten in the dust, and our servers would crawl to a halt. Okay, the results probably wouldn’t be that dramatic, but the point is, we need to stay focused.

Do you offer discounts if I have more than one website on a plan?

Each plan covers one website. If you have more than one website, you will need to add a plan for each website you need support with.

If you have 3 or more websites on a plan, we can provide a 10% discount.

Can I cancel anytime?

Absolutely.

If your tail is not wagging 100 mph because you are not happy with the service we are providing you, we don’t want you to be forced to stick around. We hope you will reach out and express your frustration, concerns or issues first so we can try to fix it and make it right, but you are welcome to cancel your subscription at any time.

Justin is a dream to work with. He’s speedy, creative, and best of all a great communicator. With my website in Justin’s capable hands, I can focus on making my podcast and rest assured knowing that all site issues will be taken care of.

Hillary Frank

Longest Shortest Time

Select Your Website Management

Base Coverage

$99

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Visually Validated WordPress and Plugin Updates

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Website Application Firewall (WAF) for Added WordPress Security

Z

Daily Security Scans

Z

Malware Cleanup

Z

Daily Off-Site and Encrypted Backups

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Daily Vulnerable Plugin Checks

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Monthly Abandoned Plugin Reviews

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Regular Database Cleanup

Z

Monthly Website Performance Report

Z

Maintenance Dashboard

Z

White-glove Website Migrations

Z

WordPress Guidance and Advice

Q

24/7 Team of WordPress Experts

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Unlimited WordPress Support and Edits

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Code Level Error Monitoring with Remediation

24/7 Unlimted Team Coverage

$299

Z

Visually Validated WordPress and Plugin Updates

Z

Website Application Firewall (WAF) for Added WordPress Security

Z

Daily Security Scans

Z

Malware Cleanup

Z

Daily Off-Site and Encrypted Backups

Z

Daily Vulnerable Plugin Checks

Z

Monthly Abandoned Plugin Reviews

Z

Regular Database Cleanup

Z

Monthly Website Performance Report

Z

Maintenance Dashboard

Z

White-glove Website Migrations

Z

WordPress Guidance and Advice

Base Coverage Plus...

Z

24/7 Team of WordPress Experts

Z

Unlimited WordPress Support and Edits

Z

Code Level Error Monitoring with Remediation